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Team Leader

  • Location:

    Sutton

  • Job type:

    Full Time

  • Salary:

    Competitive + Benefits

  • Contact:

    Linda Roets

  • Contact email:

    hr@medgen.co.uk

  • Contact phone:

    0333 121 1000

  • Job ref:

    Internal

  • Published:

    14 days ago

  • Expiry date:

    2021-05-01

  • Startdate:

    ASAP

Team Leaders

Location: Sutton

Salary: £TBC+ bonus + Company Benefits

About us

MedGen is the leading healthcare recruitment agency specialised in placing nurses nationwide. Working with private and public sector hospitals, prisons and private clients, we are experts at managing highly urgent staffing requirements. We provide value by enabling healthcare providers to deliver first-class care and continuity of service.

About the opportunity

Do you enjoy helping others develop their customer service skills and understand the advantages of a team environment and what it takes to thrive in one? Then you may be perfect for one of our team leader jobs. We’re looking for two talented and passionate individuals to join our company and to lead the Acute Booking Team to greater heights. You’ll supervise approximately 10 full-time employees who are in contact with our nurses and clients (both businesses and individuals) via email, phone, live chat and other methods. This is a front-facing department which supports our clients in Acute hospitals, community hospitals and care homes with nurses and HCA’s in their time of needs.

Some background in the healthcare industry would be nice, but what’s more important for us right now is that you understand what makes team members tick and what motivates them to grow and excel. We’d love to hear from candidates who have reduced employee turnover at previous or current companies.

Duties and responsibilities

  • Use gamification, empowerment, trust and other strategies as appropriate to develop and motivate team members

  • Develop a rewards system that makes team members excited to show up to work every day and do their best

  • Undertake ongoing customer service work to better understand the demands, positives and pain points of the job

  • Provide quality customer service, including interacting with customers, answering enquiries, and effectively handling customer complaints

  • Conduct team meetings to update members on best practices and continuing expectations

  • Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines

  • Deliver on our promise of exceptional quality of service

Qualifications and skills

  • Ability to develop, implement and assess performance metrics

  • Expertise in CRM management

  • Proven record of boosting team performance and employee retention rates

  • Two years of experience as a team leader

  • At least a basic understanding of how agency nursing works and a curiosity to learn more about them

What we can offer you

  • Competitive Salary

  • Performance-Based Incentive Scheme

  • Pension Scheme

  • Perkbox

  • 25 Days Holiday (+ Bank Holidays)

  • Bike 2 Work Scheme