Salary: £TBC+ bonus + Company Benefits
MedGen is the leading healthcare recruitment agency specialised in placing nurses nationwide. Working with private and public sector hospitals, prisons and private clients, we are experts at managing highly urgent staffing requirements. We provide value by enabling healthcare providers to deliver first-class care and continuity of service.
About the opportunity
Do you enjoy helping others develop their customer service skills and understand the advantages of a team environment and what it takes to thrive in one? Then you may be perfect for one of our team leader jobs. We’re looking for two talented and passionate individuals to join our company and to lead the Acute Booking Team to greater heights. You’ll supervise approximately 10 full-time employees who are in contact with our nurses and clients (both businesses and individuals) via email, phone, live chat and other methods. This is a front-facing department which supports our clients in Acute hospitals, community hospitals and care homes with nurses and HCA’s in their time of needs.
Some background in the healthcare industry would be nice, but what’s more important for us right now is that you understand what makes team members tick and what motivates them to grow and excel. We’d love to hear from candidates who have reduced employee turnover at previous or current companies.
Duties and responsibilities
Use gamification, empowerment, trust and other strategies as appropriate to develop and motivate team members
Develop a rewards system that makes team members excited to show up to work every day and do their best
Undertake ongoing customer service work to better understand the demands, positives and pain points of the job
Provide quality customer service, including interacting with customers, answering enquiries, and effectively handling customer complaints
Conduct team meetings to update members on best practices and continuing expectations
Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
Deliver on our promise of exceptional quality of service
Qualifications and skills
Ability to develop, implement and assess performance metrics
Expertise in CRM management
Proven record of boosting team performance and employee retention rates
Two years of experience as a team leader
At least a basic understanding of how agency nursing works and a curiosity to learn more about them
What we can offer you
Performance-Based Incentive Scheme
25 Days Holiday (+ Bank Holidays)
Bike 2 Work Scheme